🐾 Universal Dog Care Orlando – Frequently Asked Questions

Structured Dog Boarding & Daycare Near Universal Studios & EPIC Universe

If you’re searching for safe, structured dog boarding near Universal Studios Orlando, you’re in the right place.

At Universal Dog Care Orlando, we believe:

Small playgroups create calm dogs.
Structure creates safety.
Safety creates peace of mind for you.

Below are the questions we hear most often — answered clearly and honestly.

🐾 Safety & Structured Play

🧠 What makes Universal Dog Care Orlando different from other dog boarding facilities?

We specialise in a Structured Play Model.

That means:

✔️ Small, carefully matched playgroups
✔️ Temperament testing before group placement
✔️ Controlled indoor environment
✔️ Constant supervision
✔️ No chaotic warehouse-style free-for-all

We do not overcrowd playrooms.
We do not constantly rotate unfamiliar staff.
We intentionally create calm.

This is especially important for:

• Anxious pet parents
• Bulldogs and brachycephalic breeds
• Dogs who don’t thrive in loud environments

Our 25+ years of rescue experience and thousands of five-star reviews reflect the results of this structure.

🐶 Do you separate dogs by size and temperament?

Yes — always.

Every dog is evaluated and placed intentionally based on:

• Size
• Energy level
• Play style
• Confidence

We do not mix large, high-drive dogs with small or lower-energy dogs.

Careful matching prevents stress and keeps play safe.

🧪 What is temperament testing?

Before joining group play, each dog completes a controlled evaluation.

We assess:

• Comfort around other dogs
• Social behavior
• Emotional stability

If group play is not the right fit, we offer structured alternatives.

Safety comes first — always.

🐕 Are you a good fit for Bulldogs and Smooshie-Faced Breeds?

Yes — especially.

With over 25 years of English and French Bulldog rescue experience, we understand:

• Heat sensitivity
• Breathing considerations
• Overstimulation/Aspiration risks
• Energy management

Our controlled indoor environment and small playgroups make us a strong choice for bulldogs and other flat-faced breeds.

🚫 What restrictions are there?

For safety reasons, we cannot accept dogs that:

• Have been coughing recently
• Have open wounds or recent surgery
• Have contagious illnesses
• Show aggression toward people or other dogs

We’re happy to discuss special situations before booking.

❤️ I’m nervous about leaving my dog. Is this normal?

Absolutely.

Many of our families are first-time boarders or anxious pet parents.

Our structured model reduces stress through:

• Predictable routine
• Small groups
• Calm leadership
• Constant supervision

Dogs adapt beautifully when the structure is consistent.

🐶 Ready to reserve your dog’s stay?

Text ‪‪(407) 480-9669‬ and we’ll confirm availability right away.

🏡 Your Dog’s Stay

🕖 What’s a typical day like?

Your dog will:

🕕 Wake up, stretch, and potty (6am to 6:30am)
🍽️ Eat their breakfast (6:30am to 7:30am)
🎾 Put on their Play Paws and join supervised small-group play (8am to 1pm)
🚻 Take scheduled potty and hydration breaks
🌿 Enjoy leash time to sniff and potty in our fully-fenced, secure yard
😴 Nap and unwind (1pm to 3pm) and get ready for the second round of play

🎾 Put on their Play Paws and join supervised small-group play (2pm to 7pm)
🌙 Settle into a calm sleeping space in the evening (7pm)

We treat your dog like family — with structure, love, and supervision.

🛏️ Where do dogs sleep at night?

Each dog has their own private sleeping area with:

• A sanitised deluxe dog bed
• Fresh water
• A calm, quiet environment

Dogs are supervised overnight.

🌿 What options do you have for care?

We offer:

• All-day Daycare
• Overnight Boarding
• Multi-day stays

You choose your check-in time — we handle the rest.

Photos and videos are sent throughout the day so you stay connected.

🐶 Do you accept puppies?

Yes — puppies 8 weeks and older are welcome, as long as they’re ready to be separated from their mother.

🐾 Do you take un-neutered or in-heat dogs?

Yes!

We accept un-neutered dogs and dogs in heat. In-heat dogs may incur a small additional fee due to separate care requirements. We’ll confirm details when booking.

🏆 What experience do you have caring for dogs?

With 25+ years of dog rescue and care experience, we’ve worked with many breeds and temperaments.

We know how to help dogs feel safe, comfortable, and emotionally balanced — even when they’re away from home.

📍 Location & Booking

🏢 How close are you to Universal Studios and EPIC Universe?

We are:

📍 1.8 miles from Universal Studios, Islands of Adventure, and Volcano Bay as the crow flies
📍 Adjacent to EPIC Universe staff parking, on its back side, which means you have to go around the park to the family entrance

If you’re searching for:

• Dog boarding near Universal Studios Orlando
• Dog daycare near International Drive
• Dog boarding near EPIC Universe

We’re perfectly located for both tourists and locals.

📅 What information do you need to schedule my dog’s care?

To check availability and give you an accurate rate, we need three key details:

1. Exact drop-off and pickup dates

2. Exact drop-off and pickup times

3. Your dog’s breed and weight

Having this upfront allows us to give you a real quote immediately and confirm availability.

Text us anytime at ‪(407) 480-9669‬ to get started.

❓ Why do you ask those 3 questions before a phone call?

Great question!

Those details allow us to:

• Give you a precise rate based on your exact timeframe
• Confirm availability before booking a call
• Respect your time so you’re not waiting for details

Once we confirm there’s a good match, we’re happy to speak and answer any questions. It usually only takes a few minutes.

We want your experience to start smoothly.

📲 How do I book a reservation?

Just text ‪‪(407) 480-9669‬‬‍ ‍with:

• Exact dates
• Exact times for drop off and pickup (times from a clock, since this goes in a calendar, not generic times of day, such as morning, afternoon or late evening)

• Your dog’s breed and weight

We’ll respond promptly with availability and next steps.

⏰ Are you open 24 hours?

Yes — we are open 24/7 by appointment only.

Most check-ins and check-outs are scheduled between 8am and 7pm, but we’re happy to accommodate earlier or later times to match travel plans.

Because we staff specifically for your dog’s care, special pick-ups or drop-offs outside normal hours may have a small additional cost.

📆 Do I need to book in advance?

Yes — especially during:

• Holidays
• Summer
• Peak travel seasons
• EPIC Universe or Universal Studios events (Especially Halloween Horror Nights, since we can do pickups after 1 am when the park closes)

We recommend reserving early to secure your spot.

🐾 Visiting Universal?

Drop off your pup just minutes away and enjoy the parks stress-free. TEXT (407) 480-9669 to check availability.

🩺 Health & Safety

💉 What vaccines are required?

We follow Florida boarding requirements.

For group settings, dogs must be current on:

• Rabies
• Distemper
• Bordetella

Vaccination records must be emailed before arrival.

🏥 What happens in an emergency?

If a medical issue arises, we will contact you immediately and seek veterinary care if necessary.

Your dog’s safety is our top priority.

🎒 What to Bring

Please bring: your dog, on a regular leash…

• Your dog’s regular food in pre-measured bags
• Any medications with instructions

Please do not bring toys, bedding, or fabrics — we provide sanitised deluxe beds and blankets for every dog.

📋 Policies & Transparency

🚪 Why don’t you offer tours or meet-and-greets?

We’ve designed our process around your dog’s comfort.

🏡 Tours:
What matters most isn’t the walls — it’s the supervision, structure, and calm leadership behind them. Frequent foot traffic disrupts the environment, so we do not offer in-person tours. We’re happy to share photos and videos instead.

🐾 Meet-and-Greets:
Dogs behave very differently when owners are present. Instead of traditional meet-and-greets, we conduct hands-on temperament testing and monitored introductions directly with our pack.

Your dog’s safety and emotional stability come first.

📆 What is your cancellation policy?

If plans change, please send a courtesy text.

• More than 2 days before care: FLAT $35 per dog fee to cover credit card charges and missed opportunities
• 47–25 hours before care: 50% refund
• Less than 24 hours: No refunds

You’re always welcome to reschedule or bank your care at no extra cost.

🔒 What is your Privacy Policy?

We take your privacy seriously.

We collect only basic contact information to coordinate care.

🔒 We do NOT collect or store financial data.
All payments are securely processed through Stripe.

Your information is never shared or sold.

🐾 Ready to Reserve Your Dog’s Stay?

Universal Dog Care Orlando
Structured Dog Boarding & Daycare Near Universal Studios and EPIC Universe

TEXT‪ (407) 480-9669‬
📧 UniversalDogCareOrlando@gmail.com

Small playgroups.
Controlled environment.
Proven structure.
Thousands of five-star reviews.

Your dog deserves calm — not chaos.